Support & Contact

Need Help?

We're here to help you get the most out of TSP Before/After Slider. Please find our contact information and support resources below.

Contact Information

Email Support: tsp.pricescan@gmail.com

Business Address: 1 rue des violettes, France

Response Time: We typically respond within 24-48 hours during business days

Before Contacting Support

To help us assist you more quickly, please:

Include your shop domain (e.g., yourstore.myshopify.com)
Describe the issue you're experiencing in detail
Include screenshots if applicable
Mention any error messages you've received
List the steps you've already tried to resolve the issue

Common Questions

How do I install the app?

Install TSP Before/After Slider directly from the Shopify App Store. After installation, the app will automatically integrate with your theme.

How do I create a before/after slider?

Once installed, navigate to the app dashboard in your Shopify admin. You can create sliders by uploading before and after images for your products.

Can I customize the slider appearance?

Yes, the app includes customization options for colors, styles, and positioning to match your store's branding.

Is there a limit to how many sliders I can create?

Limits depend on your subscription plan. Check the Shopify App Store listing for current plan details and features.

What image formats are supported?

The app supports standard web image formats including JPG, PNG, and WebP. For best performance, we recommend optimizing images before uploading.

Data Requests

For data-related requests under GDPR or other privacy regulations:

Data Access Request: Request a copy of your data
Data Deletion Request: Request deletion of your data
Data Correction Request: Request correction of inaccurate data

Please email us at tsp.pricescan@gmail.com with "Data Request" in the subject line. Include your shop domain and specify the type of request. We will respond within 30 days.

Bug Reports

If you encounter a bug or technical issue, please provide:

Description of the bug
Steps to reproduce the issue
Expected behavior vs. actual behavior
Screenshots or screen recordings if possible
Browser and device information

Feature Requests

We love hearing your ideas! If you have a feature request, please send it to our support email with "Feature Request" in the subject line. We review all suggestions and consider them for future updates.

Refund Policy

If you're not satisfied with the app, please contact us within 14 days of installation to discuss a refund. We want to ensure you have a positive experience.

App Uninstallation

To uninstall the app, go to your Shopify admin → Apps → TSP Before/After Slider → Delete. Upon uninstallation, your data will be deleted within 30 days as outlined in our Privacy Policy.

Business Hours

While we strive to respond to all inquiries within 24-48 hours, our primary business hours are:

Monday - Friday, 9:00 AM - 6:00 PM (France Time)